Privacy policy

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Oktarin takes care of protecting your personal data!

Oktarin d.o.o.takseprotection of personal data is very seriously and dedicates great attention to keeping customer information.Accordingly, we present this Privacy Policy in a transparent and easy-to-understand manner.

This Privacy Policy describes in detail how we collect and use your information, so be sure to read the complete text.


DATA CONTROLLER
Oktarin d.o.o. is responsible for processing the data. Oktarin d.o.o., Sveti duh 18, 10000 Zagreb, Croatia, VATID: 28767399726. Contact information through which you can get all the information regarding the processing and use of personal information are:


DATA WE COLLECT

We collect your personal information exclusively so that we can provide you with our services. In short, this means thatwe will ask for your data when you register with us on our user portal or for ordering, customer support, contact by mail or via contact form, if you decide to share the information.

When you create an Oktarin account, order one of the services, or communicate with customer support, we collect the information that you can retain:

  • Name and surname
  • Company name
  • OIB / VATID / Company ID
  • Address
  • E-mail address
  • Telephone number
  • Username
  • Password
  • Bank Account Data (Refunds)

DATA RELATED TO THE USER ACCOUNT

User-related data is collected during the lease of our services, which include:

  • your orders
  • the start date and the lease date of the service
  • Tickets to customer support and answers
  • notes from our employees related to the inquiries

OTHER DATA

Other data includes the information we collect automatically at your site review and using leased services, including:

  • tracking web pages
  • service usage data
  • analytic data that does not contain personal data, but allows us to provide better quality services, such as the internet browser you are using, your location, the device you are browsing, the content system, and so on.

Certain information is stored in Internet cookies, and does not contain personal information. Find out more about the cookies we use below.


DATA WHICH WE DO NOT COLLECT

Oktarin does not ask, collect or process data of a particularly sensitive nature such as sexual orientation, religious orientation, family information, health status, ethnic or national affiliation, etc.


WHY AND HOW WE USE YOUR DATA

Protecting your personal data implies that your data can only be used for certain reasons and that we must have a legal basis for that. The collected information is processed solely for the purpose for which it was collected, for the purpose for which you have been granted and for purposes based on legitimate grounds, the legitimate interest of the Data controller and/or the Terms of Service.

Below we list the reasons why we process your information:

Delivery and improving the quality of our service to you

Information related to your order and usage of Oktarin pages and services are used for:

  • improving and optimizing our site and our services
  • diagnosing problems
  • identification of security risks and faults
  • protection against fraud
  • collecting service statistics
  • service analysis with the aim of maintaining and improving the quality of Oktarin services.

A large amount of data is automatically generated and it is about statistical data that does not contain personal information but are related to your services or data about you and we treat it as personal information.

Legal basis for use: contract, legitimate interests of the Data controller

Customer support

Communication with you is an essential part of providing Oktarin services, and may include:

  • exchange e-mail messages
  • telephone conversations
  • live chat with Oktarin support
Legal basis for use: contract, legitimate interests of the Data controller

Marketing (Exclusively with Your Consent)

Oktarin can notify you about the news in our business, our services, our actions, etc.

The legal basis for the use of: consent

YOUR OPTIONS

You can choose not to share your personal information with us

If you choose not to share your personal information with us, you will be able to view our web site, but you will not be able to lease any of our services. Without personal information we can not issue an account or provide a service.

You can disable and / or delete cookies

You can block cookies through your browser's options, and you can also delete existing cookies there. If you opt out of saving the cookie for Oktarin pages, you will be able to browse our pages and use our services, but you will disable some options like:

  • memory of your cart
  • remember your login to the user system
  • the statistics we collect through Google Analytics and we use it to track and improve our services

You may request that we do not use your information for marketing purposes

Since we need your privacy to use your data for marketing purposes, you will not receive our marketing information without it. In case you wish to withdraw your consent, the same can withdraw through editing your user profile on korisničkikm pages.

YOUR RIGHTS

You have the right to know what information we have and handle

As a data owner, you have the right to information about the following:

  • which data we store or process
  • why we handle them
  • with whom we share data, if we share them
  • how long we keep your data
  • other rights related to your information

We will provide this information within a maximum of one month from receipt of the request, unless the provision of these affects the rights and freedoms of others (eg the right to privacy or intellectual property rights).

You have the right to request the modification of your data

The accuracy of personal data is very important, so you can also personalize your personal information through the Oktarin user pages.

You can also submit a request for correction of the data by e-mail or by opening support request. In order to make the requested changes, we may ask you to verify ownership of your account, such as verification of your phone number and / or email address. In the event that we are unable to verify ownership of the account, we may reject the request for correction of the data.

You may request that we do not use your information for marketing purposes

Since we need your privacy to use your data for marketing purposes, you will not receive our marketing information without it. In case you want to withdraw your privation, you can retire it by editing your user profile on the user's site.

You have the right to request transfer data

As users of our services and the owners of an active account, you can ask us all of your information in a form that can be easily entered into any system at any time. If you request a copy of your data, we will deliver it to you in JSON format that allows you to easily retrieve and transfer desired data.

You have the right to delete data and forget it

If you are no longer an active user, you can ask us to delete your personal information from our systems at any time. The exception is the data we have to keep due to the jurisdiction of various laws, eg issued invoices.

If you are still an active user of our services, deleting data is not possible without the termination of the service itself. If you cancel the termination of the service and delete all data, it will also be done on your written request in which your consent for the required activity.

Octarine does not sell, rent or lease personal information to third parties.Nevertheless, your data may be forwarded to a verified third party for the purpose of providing the same services and charges.

Your data is only transmitted on your request or if it is conditioned to provide the ordered service. Third parties (service providers) will process your personal information based on Oktarin's instructions and yourself in accordance with applicable regulations such as the General Data Protection Regulation (EU) 2016/679, the Law on Implementation of General Data Protection Regulation and other applicable laws.

Below we provide a list of our partners with a detailed description of the information we share and the reasons for sharing.

Partner

Collected / shared data

Reasons

Google Analytics (Privacy Policy)

  • Website usage data
  • Order and payment information
  • Cookies

We use Google Analytics to track the use of our sites and services, and create user activity reports to track the popularity of services and improve the services themselves. PayPal (Privacy Policy)

  • Contact information
  • Financial data

PayPal is a well-known online payment system. eNom (Privacy Policy)

  • Contact information

CARNET

  • Contact information

CARNET is a Croatian domain register (.hr, .com.hr)

Our website, as well as tools for analyzing the use of our websites and services, uses cookies that are stored in your browser.

Cookies do not store personal information, and below we indicate which cookies are used.

TYPES OF COOKIES

We distinguish two types of cookies:

  • Temporary (session) cookies These are temporary cookies that are automatically deleted as soon as you turn off your Internet browser. These type of cookie are used to allow access to content after your login to the site and in the ordering process.
  • Persistent cookies Permanent cookies have set an expiration date, after which they are automatically deleted if you do not delete them yourself through your browser settings.These type of cookies are used to save more durable data, such as the "Remember me" option when signing up for user pages and tracking your usage habits.Cookies do not contain personal information.

THIRD PARTY COOKIES

Third party external services we use for:

  • Tracking visits For tracking visits Oktarin uses the Google Analytics service.If you want to prevent cookies from being stored for the specified service, you can do so by clicking this link.
  • Advertising For advertising and so-called remarketing we use Google Adwords and Google Analytics. If you want to set your advertising settings, you can do so by clicking this link. This type of cookie is used to save more durable data, such as the "Remember me" option when signing up for user pages and tracking your usage habits.

Data is stored in our own data centers in the EU and we continually create backups. Our data centers are protected by physical access controls, anti-burglary and fire protection systems, and 24/7 professional security staff.

Please note the following:

  • You provide to us personal information at your own risk and it these must be up to date
  • You are responsible for information on access to services and Oktarin user area. Keep your usernames and passwords safe!
  • If you think your privacy is compromised in any way, contact our support as soon as possible!

Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there.
This policy does not apply to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our privacy policy and agree to its terms.

Update
This Privacy Policy was last updated on: Monday, December 10th, 2018.

Should we update, amend or make any changes to our privacy policy, those changes will be posted here.

This Privacy Policy is a translation of original Privacy policy in Croatian (Politika privatnosti). In case there are differences between English and Croatian version of Privacy Policy, Croatian Privacy policy takes jurisdiction and it can be read here under title "Politika privatnosti".